Terms and Conditions 2017
All sales made by Dinkyscakes are subject to the following terms and conditions.
Nothing contained within these terms and conditions affect your statutory rights as a consumer. Please read the information carefully. If there is anything you wish to discuss, please feel free to contact us.
The price for the order will be discussed and stated on your order form. You agree to pay the full price to Dinkyscakes in accordance with the order form after the details are checked and agreed by you.
All cakes require a non-refundable deposit of 50% of the total cost.
Please note that all deposits are non-refundable and non-transferable.
All deposits become due when the order is placed and details checked and agreed by you.
All orders are deemed to have been accepted only when the deposit has been paid.
Payments can be made by:
Paypal (£2.50 charge)
Personal cheques are not accepted.
Final payments for wedding cakes must be made 6 weeks prior to delivery/collection, or as otherwise stated on your order form.
All other cakes, final payment is due on delivery / collection, or as otherwise stated on your order form.
Late / Non-Payments
In the event that any payment is not received, declined, or not received by the stated time, the order will not be completed or released until alternative funding arrangements have been made and payment is made in full. Subsequent completion of the order will be subject to availability and cannot be guaranteed. Dinkyscakes accepts no responsibility for any loss, however caused, or for non-delivery under these circumstances. The customer will be responsible for the payment of any additional charges incurred as a result of payment failure.
Alerations to orders
Your cake is important to us. Please take the time to check your copy of the order form carefully and let us know immediately if changes are needed. It is your responsibility to advise Dinkyscakes of any alteration to the original order. We reserve the right to increase a quoted fee in the event the customer requests a variation to the work agreed. Whilst every effort will be made to assist customers, please note that late changes cannot always be accommodated.
Cake component parts
From time to time certain components for our celebration cakes and wedding cakes may become obsolete or no longer available from our suppliers, for example, pre-manufactured items or ribbon colours. This is totally out of our control, however, we will endeavour to re-design a cake to reflect as closely as possible to the original design using replacement products. We will try to contact you to advise you of any such changes, however, Dinkyscakes reserves the right to replace these items with components of equal or better quality without consultation.
We reserve the right to photograph your cake before and after delivery. These images remain our property and will be used by Dinkyscakes for advertising and marketing purposes. Progress and finished images may be used on social media platforms and for tutorial and teaching purposes.
Your order must be collected at a pre-arranged specified time. A signature is required upon collection confirming that you have received your order in good condition and as specified.
We are able to offer a personal delivery service for a small additional fee.
It is the customers responsibility to ensure that you have given us the correct delivery information, and that someone is available to collect your cake. A signature will be required for receipt of your cake upon delivery.
If the recipient is not in, the order will be returned to the company where we will attempt to contact you to arrange an alternative delivery time for which an additional delivery charge will be payable by the customer. Dinkyscakes accepts no responsibility for any loss or consequential loss incurred by the customer as a result, eg. a wedding without a wedding cake!
Should you require your cake to be delivered, Dinkyscakes will deliver and set up your cake as agreed and will want to ensure it is displayed at its best. It is your responsibility to ensure that you have provided us with accurate set up details and arrangements made with the venue for the location and display of your cake. Dinkyscakes cannot be held responsible for the location of the cake at the venue. Please ensure therefore, that the display location is level, stable and strong enough to hold the cake. Please also remember that chocolate covered cakes can melt in warm conditions, such as inside a marquee on a hot summers day, or when set up in direct sunlight.
Once the cake has been collected or delivered, set up and signed for, Dinkyscakes is unable to accept liability for any interference with, or damage to the cake thereafter.
If a cake is to be delivered and set up by Dinkyscakes, a signature will be required from your venue management confirming the cake has been received and set up in good condition and photographs of the cake will be taken prior to departure to verify this.
PLEASE BE AWARE THAT WHILST YOUR CHOSEN CAKE MAY NOT BE MADE WITH NUTS OR NUT PRODUCTS, IT WILL BE PREPARED IN A KITCHEN WHERE NUT PRODUCTS ARE USED. INGREDIENTS USED MAY ALSO NOT BE FREE FROM DAIRY, WHEAT, EGGS OR GLUTEN. ALLERGEN ADVICE IS PROVIDED WITH EVERY CAKE